eea77 Privacy Policy — How We Protect Your Data

1 Introduction

eea77 is an online betting and gaming platform serving players primarily located in Bangladesh. We are committed to protecting the privacy and personal data of every player who entrusts us with their information. This Policy is written in plain English and is designed to be understood by any player, regardless of their background or technical knowledge.

We operate under the principle of data minimisation: we collect only what is genuinely necessary to provide our services, verify your identity, process your payments, and keep the platform safe and fair for everyone. We do not collect data for its own sake, and we do not monetise your personal information by selling it to advertisers or data brokers.

This Policy applies to all data we collect through the eea77 website, through any correspondence you have with our support team (via live chat or email), and through the technical infrastructure that powers the platform. It does not apply to third-party game providers or payment processors who have their own independent privacy policies.

2 Data We Collect

The categories of personal data we collect from players are described in the table below. We have organised them by category to make it easy to understand exactly what we hold and why.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a Player voluntarily discloses such information in the course of a support interaction (for example, disclosing a health condition when requesting a self-exclusion). Any such disclosure is treated with the highest degree of confidentiality and is not used for any purpose other than the immediate support need.

3 How We Collect Your Data

eea77 collects personal data through the following channels:

3.1 Direct Submission

You provide data directly to us when you complete the account registration form, submit KYC verification documents, make a deposit or withdrawal request, contact our support team via live chat or email, or update your account profile settings. This is the primary source of identity, contact, and financial data.

3.2 Automated Technical Collection

When you access the eea77 platform, our servers automatically record certain technical data including your IP address, browser type and version, device type, screen resolution, operating system, referring URL, pages visited, and session start/end times. This data is collected automatically as a standard feature of web server operation and is used primarily for security monitoring and platform performance analytics.

3.3 Cookies and Similar Technologies

eea77 uses cookies and similar browser-based storage technologies to maintain your login session, remember your language and display preferences, and generate anonymous usage statistics. Detailed information about our use of cookies is provided in Section 8 of this Policy.

3.4 Third-Party Sources

In certain cases — particularly in connection with identity verification and fraud prevention — we may receive data about you from third-party identity verification services or payment processors. This data is used solely for the purpose for which it was shared (verification or fraud checks) and is not combined with your profile for marketing purposes.

4 How We Use Your Data

eea77 uses personal data for the following purposes:

• Account Management: Creating and maintaining your player account, processing login requests, and managing your account settings and preferences.
• Identity Verification (KYC): Confirming that you are who you say you are, that you are aged 21 or above, and that you are located in an eligible region, as required by our operating policies.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate transaction records in Bangladeshi Taka (৳ BDT).
• Fraud and Money Laundering Prevention: Monitoring account and transaction patterns to detect and investigate suspicious activity, including the use of multiple accounts, unauthorised payment methods, and structured deposits designed to obscure the origin of funds.
• Customer Support: Responding to your enquiries, resolving complaints, and maintaining a record of support interactions so that our team can deliver consistent and informed assistance.
• Responsible Gaming: Monitoring betting patterns for indicators of problem gambling and, where applicable, applying deposit limits, cooling-off periods, or self-exclusion measures in line with our responsible gaming commitments.
• Platform Improvement: Analysing anonymised and aggregated usage data to understand how players interact with the platform, which features are most used, and where improvements can be made to the user experience.
• Marketing Communications: Sending promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers to players who have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time.
• Legal and Regulatory Compliance: Meeting any obligations arising from applicable law, including retaining financial records for the periods required by law and cooperating with lawful requests from competent authorities.

5 Legal Basis for Processing

eea77 processes personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to fulfil the agreement between eea77 and the Player — specifically, providing the betting and gaming services described in our Terms & Conditions, processing payments, and managing the player account.
• Legal Obligation: Processing required to comply with applicable law, including KYC / AML obligations, record-keeping requirements, and cooperation with law enforcement or regulatory authorities acting under lawful authority.
• Legitimate Interests: Processing carried out for eea77's legitimate business interests, including fraud detection, security monitoring, platform analytics, and the prevention of bonus abuse — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

eea77 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below:

6.1 Payment Processors

When you make a deposit or withdrawal, the transaction details necessary to process that payment are shared with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These providers process your payment data under their own privacy policies and security standards. eea77 does not store full payment credentials on its own servers.

6.2 Game Providers

When you launch a game from a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe, or Ezugi), a session token is passed to the game server to authenticate your session and record game outcomes. The game provider receives a session token and game-result data only; they do not receive your full name, payment details, or contact information.

6.3 Identity Verification Services

To complete KYC verification, we may share your identity documents and associated data with a third-party identity verification provider. These providers are contractually bound to use your data solely for the purpose of verification and to maintain appropriate security standards.

6.4 Legal and Regulatory Disclosure

eea77 may disclose personal data to government bodies, law enforcement agencies, courts, or regulatory authorities where we are required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of eea77, its players, or the public.

6.5 Business Transfers

In the event that eea77 undergoes a merger, acquisition, or sale of all or part of its assets, player data may be transferred to the acquiring entity as part of the transaction. In such cases, players will be notified via email and the acquiring entity will be required to honour the terms of this Privacy Policy.

7 Data Retention

eea77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows:

When the applicable retention period expires and there is no outstanding legal obligation requiring continued storage, eea77 will securely delete or anonymise the relevant data. Anonymised, aggregated data (which cannot be used to identify any individual) may be retained indefinitely for statistical and analytical purposes.

8 Cookies & Tracking Technologies

eea77 uses cookies — small text files stored on your device by your browser — and similar technologies to enable essential platform functionality and to gather anonymous usage statistics. The table below describes the types of cookies we use:

eea77 does not use third-party advertising or retargeting cookies. You can control or delete cookies through your browser's settings at any time. Please note that disabling essential cookies will impair the functionality of the platform — for example, you will not be able to remain logged in.

9 Your Rights Over Your Data

As a player on the eea77 platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of all personal data that eea77 holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any data we hold about you is inaccurate or incomplete, you may request that we correct it. Minor corrections (such as email address updates) can be made directly through your account settings panel.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, and where no overriding legal obligation requires its continued retention. Note that financial transaction records must be retained for legal compliance periods even after account closure.
• Right to Restriction: You may ask us to restrict the processing of your data in certain circumstances — for example, while a dispute regarding its accuracy is being investigated.
• Right to Data Portability: You may request a copy of data you have provided to us in a structured, commonly used, machine-readable format (such as JSON or CSV), where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with no requirement to provide a reason. You may also object to processing carried out on the basis of legitimate interests, though such objections will be assessed against the specific circumstances.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We may need to verify your identity before processing your request. We will respond within 30 days of receiving a complete, verifiable request. In cases of high complexity or volume, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day window.

10 Data Security

eea77 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, accidental loss, alteration, or disclosure:

• Transport Encryption: All data transmitted between your device and our servers is encrypted using 256-bit TLS/SSL. No personal or financial data is ever transmitted in plain text.
• At-Rest Encryption: Sensitive data stored on eea77 servers — including identity documents and KYC records — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to systems containing personal data is restricted to authorised eea77 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Payment Security: Full payment credentials (bKash PINs, card numbers) are processed directly by our payment partners and are never stored on eea77 servers. eea77 stores only masked payment references necessary for reconciliation.
• Intrusion Detection: Our platform infrastructure is monitored continuously for signs of unauthorised access, unusual traffic patterns, and potential security vulnerabilities.
• Incident Response: In the event of a personal data breach that poses a material risk to players, eea77 will notify affected players by email as promptly as possible and will take all necessary steps to contain and remediate the breach.

While we maintain robust security measures, no system connected to the internet can be guaranteed to be 100% impenetrable. Players can assist in protecting their own accounts by using a strong, unique password, enabling any available two-factor authentication options, and never sharing their login credentials with any third party.

11 Third-Party Links & Game Providers

The eea77 platform may contain links to pages operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe, and Ezugi). When you launch a game from one of these providers, you are interacting with software hosted on the provider's servers. eea77 is not responsible for the privacy practices of these third-party providers.

Similarly, payment processing pages (for bKash, Nagad, Rocket, Upay, Visa, and Mastercard) are operated by the respective payment providers under their own privacy policies and security standards. eea77 recommends that you review the privacy policy of any third party with whom you interact through the eea77 platform.

eea77 does not embed social media widgets, third-party advertising networks, or external analytics dashboards on the platform in a manner that would allow those third parties to track your behaviour across other websites.

12 Contact Us & Policy Updates

12.1 Contacting eea77 About Privacy. If you have any questions, concerns, or requests relating to this Privacy Policy or to the way eea77 processes your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly through the eea77 platform. Average first response time is under 90 seconds.
• Support Hours: Bangladesh Standard Time (BST, UTC+6), 24/7 including public holidays.

12.2 Policy Updates. eea77 reviews this Privacy Policy at least once per calendar year and whenever a material change to our data practices occurs. When significant changes are made, we will notify registered players via an on-screen notice at their next login and, where the change is material, by email to their registered address. The "Last updated" date at the top of this Policy reflects the most recent revision. Continued use of the platform after a revised Policy has been published constitutes acceptance of the updated terms.

12.3 Governing Language. This Privacy Policy is written in English. In the event of any conflict between an English-language version and any translation, the English version shall prevail.